Customer Care & Returns
RETURNS
Items purchased on JoNayor.com may be returned to JoNayor.com for store credit within 7 days from when you receive your order. Returns are only accepted for unworn, undamaged and unaltered items in their original packaging (JoNayor gift box and/or pouch).
Please email CustomerCare@jonayor.com for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than JoNayor.com.
Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less $12.00 USD for shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages. Returns made due to damages or because an incorrect item was sent to you are excluded from the return fee.
Custom orders may not be returned.
Jo Nayor does not accept returns on any merchandise that has been worn or had the tags removed.
Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.
DOMESTIC SHIPPING
All free shipping is via the United States Postal Service. If you are not able to receive US mail at your desired address, please select UPS Ground option. A shipping fee will apply.
INTERNATIONAL SHIPPING
All international orders shipped to countries outside of the U.S. may be subject to taxes, customs duties and/or fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees and taxes. JoNayor.com/EarStylist.com is not liable for these costs.
MEET JAMIE
Jamie Nayor, a lifestyle jewelry stylist and designer, channels her creative vision into crafting timeless yet modern jewelry stories for her clients. As the founder and designer of Jo Nayor Designs, established in NYC in 2004, she is the creative force behind both the ready-to-wear collections and bespoke pieces that define her brand. Jamie collaborates closely with her clients to design one-of-a-kind, custom jewelry that reflects their individuality and personal style, elevating her role to that of a true creative partner.
Known for her concierge-level service and disarming authenticity, Jamie creates jewelry selections that balance elegance and trend, making them ideal for daily wear. Her curated pieces have been, adorned by celebrities and stylish women worldwide, and highlighted in prestigious publications such as Gotham, InStyle, and Martha Stewart Weddings. Whether through her thoughtfully designed collections or her custom creations, Jamie's work is an artful celebration of personal expression and timeless luxury.
Have heirloom jewelry that doesn’t quite suit your style? Jamie specializes in reimagining sentimental pieces—honoring their history while redesigning them to reflect your unique taste. By breathing new life into these treasures, she transforms them into modern, wearable staples you’ll love for years to come.